Returns policy

Return Policy

Our e-shop offers you the possibility of returning the products for any reason. This return has to be realized within 14 days from the date of purchase (receipt of purchase). In order for the return to be accepted, the product has to:

  1. Be in the condition you received it. This means that the product is unused and is still in its packaging.
  2. Be accompanied with its sales receipt.

All we ask you is that you send the product back in the unused condition that you received it including a notice that clearly states your personal information and request. Pack up the products carefully in a box and a secure outer wrapper. Our company recommends you to thoroughly check your order upon receipt, in order to make sure that there are no obvious defects (for example it is not forged, the product is the right one, etc.). This check is not compulsory and the non-performance of this check does not restrict your rights.

The responsibility for the returning of the products is upon the customer till the products reach our hands.

Product Return Statement

In case you wish to return the product you ordered, you have to send us an e-mail to We would like you to inform us about the reason you wish to return the product.

How to return products

In order to arrange the shipment of the products you wish to return, after having previously contacted us at Molyvos Tourism Association, Molyvos, Lesvos Island, Greece.

Ways of Product Refund

Once you have decided to return the product you purchased, you can choose a way to realize this return. The possibilities offered by our e-shop are the following:

  1. Shipment of a new product – This new product could be the same as the previous ordered one or you can choose another product from our e-shop.
  2. Issue a full refund to you and deposit the relevant amount in the bank account you will indicate to us.

Refund Procedure Timing

The procedure for your refund will have been completed within a period of thirty (30) days from the date of the product return.

Cost of Product Return

The cost of product return is on your expense.

Event registration

By default it is not possible to cancel your registration made by this website to any of the events organized by the Molyvos Tourism Association after your payment.

Any exceptions and special refund policies will be noted in the specific event registration page.